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Leadership Coaching

In cooperation with the Missouri Department of Health and Senior Services, the MU Sinclair School of Nursing at the University of Missouri offers a Nursing Home Leadership Coaching Service to assist nursing home administrators and key operational leaders to meet the leadership challenges of the long-term care (LTC) industry. The services offered focus on helping nursing home administrators (NHA) deal effectively with the complex management issues they face each day in their business and personnel operations. The coaching is tailored to meet individual administrator needs within the context of each person's unique operational situations, as well as within the variety of corporate and business models in Missouri.

Designed as a voluntary service, the Nursing Home Leadership Coach assists with such issues as Operational Improvement, Corporate Compliance, Budget Analysis, Regulations, Process Improvement Leadership Skills, Staff Retention, Contract Review, Survey Readiness, Staff Training, Quality of Life, and Culture Change. The Coaching Service works collaboratively with our existing QIPMO program.

Nursing home administrators interested in consulting with Dave or Nicky should contact Jessica Mueller, Project Coordinator at the MU Sinclair School of Nursing at (573) 882-0241 or by e-mail at muellerjes@missouri.edu.

Dave Walker

Dave Walker, BSE, LNHA, functions as our NHA Coach for central/northern regions of the state. Mr. Walker has over 28 years of experience as an Administrator/Executive Director of skilled nursing homes with a long history of operations and financial accountability, facility upgrades, and budgetary analysis. He is the recipient of numerous industry awards, including the President's Award from the Missouri Association of Nursing Home Administrators in 2008 and 2009. He also has a BSE in Education.

Nicky Martin

Nicky Martin, BS, LNHA, functions as our NHA Coach in the southern regions of the state. Nicky has over 18 years of experience in the long-term care (LTC) industry. She began her LTC career as a business office manager in a 60-bed skilled nursing facility in 1996. Promoted to administrator in 2001, Nicky has been active with all departments within the facility and has experience with operational management, budget analysis and accountability, Medicare/Medicaid billing procedures, facility projects and improvements, and team building. Nicky also holds a Bachelorís of Accountancy degree.


Long-Term Care Survey Manual

Complete Long-Term Care Survey Manual
Long-Term Care Survey Manual by Section - print only the section(s) you need
  • Cover and Disclaimer (1 page) (updated June 2012)
  • Index (5 pages) (updated May 2014)
  • Section 1 - Survey Preparedness (107 pages) (updated May 2014)
  • Section 2 - Life Safety Codes (107 pages) (updated June 2012)
  • Section 3 - CMS, Culture Change, Artifacts of Culture Change (144 pages) (updated June 2012)
  • Section 4 - Quality of Care Rounds (72 pages) (updated May 2014)
  • Section 5 - Facility Self-Assessment (Mock Survey Tools) (106 pages) (updated March 2013)
  • Section 6 - During the Survey (20 pages) (updated June 2012)
  • Section 7 - After the Survey (61 pages) (updated July 2014)

Questions from the Field

  • NEW What are the requirements for maintaining a resident complaint file? Answer! (October 2014)
  • NEW What should be included in my Water Outage Policy? Answer! (October 2014)
  • What are the requirements for an emergency preparedness plan? Answer! (June 2014)
  • Can extension cords be used in a long-term care facility? Answer! (May 2014) Addendum!! (October 2014)
  • Can an electric blanket or heating pad be used in a long-term care facility? Answer! (February 2014)
  • Can I charge my Medicaid/Medicare residents for oxygen? Answer! (October 2013)
  • Is it permissible for staff and residents to dine together? Answer! (April 2012)
  • Can volunteers or family members assist residents to eat? Answer! (April 2012)
  • Can facilities install a water softener to cold water lines? Answer! (March 2012)
  • Is it true that private rooms must have a privacy curtain? Answer! (March 2012)
  • I've heard that some homes are liberalizing resident's diets. Can you explain this? Answer! (February 2012)
  • Can a facility store items within 18-inches of the ceiling in a sprinklered building? Answer! (February 2012)

Leadership Coaching Statistics

2013

256 different facilities/organizations/people were contacted by MU's leadership coach
305 site visits in 210 different facilities were conducted by MU's leadership coach

  • 154 - For-Profit, 59 - Non-profit, 23 - Governmental, 20 - Other
  • 6 - ICF, 222 - SNF, 2 - Hospital/Hospital SNF, 1 - ALF, 25 - Other
    (Note: Some facilities fall into more than one category)
  • Ranging in size from 15 to 430 beds
2012

181 different facilities/organizations/people were contacted by MU's leadership coach
269 site visits in 147 different facilities were conducted by MU's leadership coach

  • 112 - For-Profit, 33 - Non-profit, 19 - Governmental, 17 - Other
  • 2 - ICF, 158 - SNF, 1 - Hospital/Hospital SNF, 20 - Other
    (Note: Some facilities fall into more than one category)
  • Ranging in size from 30 to 300 beds
2011

120 different facilities/organizations/people were contacted by MU's leadership coach
116 site visits in 87 different facilities were conducted by MU's leadership coach

  • 60 - For-Profit, 16 - Non-profit, 9 - Governmental, 2 - Other
  • 1 - ICF, 82 - SNF, 2 - Hospital/Hospital SNF, 2 - Other
    (Note: Some facilities fall into more than one category)
  • Ranging in size from 31 to 300 beds

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Updated Friday, October 24, 2014