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Wendy Boren
Wendy Boren, BS, RN
Clinical Educator/Consultant
Region 2 - Southeast

Wendy is our QIPMO educator in the Southeast region of Missouri. She has worked as a registered nurse in LTC for 8 years. She has worked as ADON, Assisted Living Coordinator, MDS Coordinator, and charge nurse. She currently serves as VP on the board of directors for MC5 and as co-rep for the southeast region. Wendy also serves as an Alzheimer's Association Community Educator and has developed special activities and educational training materials for caregivers, nurses, CNAs, and administrative staff for caring for people with dementia. Her passion is speaking about Alzheimer's and implementing culture change like the Music & Memory program. Her mantra is simple: "We have one job as nurses in LTC - help people live the best life they can - laugh, smile, be human. Life doesn't change just because you need a little help."

Katy Nguyen
Katy Nguyen, MSN, RN
Clinical Educator/Consultant
Region 3 - Kansas City; Region 4 - Northwest

Katy works in the Kansas City and Northwest MO areas, providing education and trainings on the quality of care and best practices for LTC nursing staff. She participates in the development of a nationwide Center for Nursing Excellence in LTC with the honor society of nursing, Sigma Theta Tau International, and has been recognized with the Research Utilization award from Sigma Theta Tau. Katy provides consultation in management and leadership, legal matters, risk management, and quality care issues.

Crystal Plank
Crystal Plank, BSN, RN, RAC-CT
Clinical Educator/Consultant
Region 5 - Northeast; Region 6 - Mid-Missouri

Crystal has worked in LTC for the past 18 years and is currently providing QIPMO assistance to the Mid-MO and Northeast regions of MO. Her vast experience includes being an MDS Coordinator, ADON, DON, Medicare Specialist, and CPR instructor. She is certified in dementia care through the Alzheimer's Association in addition to having her certification as a Resident Assessment Coordinator (RAC-CT). Crystal's passion has always been supporting the elderly population and caregivers in the long-term care industry.

Melody Schrock
Melody Schrock, BSN, RN
Clinical Educator/Consultant
Region 1 - Springfield

Melody provides consultation and quality improvement training in the Southwest region of Missouri. Melody has been in the long-term care (LTC) industry for 20 years, beginning as a nursing assistant and medication aide, then working her way through college for her RN, ultimately obtaining her BSN in Springfield. Her LTC management experience includes eight years of being a Director of Nursing and, most recently, the unit manager/MDS coordinator of 76-bed facility.

Carol Siem
Carol Siem, MSN, RN, GNP-BC, RAC-CT
Clinical Educator/Consultant, QIPMO Team Leader
Region 7 - St. Louis

Carol is the QIPMO team leader, and with more than 16 years experience in the geriatric population in either hospital-based skilled nursing facilities or acute rehabilitation units, she provides clinical consultation to the St. Louis area. At the national level, Carol is a past Chairman of the Board of the American Association of Nurse Assessment Coordinators (AANAC), which represents over 16,000 members working in LTC. She has also served as a member of the Centers for Medicare & Medicaid Services (CMS) workgroup on Resident Assessment Protocols (RAPs) for MDS 3.0 and holds certification as a Resident Assessment Coordinator (RAC-CT). In 2009, she was on the Technical Expert Panel meeting for the development of new publicly-reported nursing home quality measures.

Program Administration
Lorraine Phillips
Lorraine Phillips, PhD, RN, FAAN
Associate Professor, Project Director
University of Missouri
S414 Sinclair School of Nursing
(573) 882-0218
Selected Publications

Marilyn Rantz, PhD, RN, FAAN
Curators' Professor Emeritus, Project Consultant
University of Missouri
S406 Sinclair School of Nursing
(573) 882-0258
Selected Publications
Jessica Mueller, BA
Senior Program/Project Support Coordinator
University of Missouri
S439 Sinclair School of Nursing
(573) 882-0241
Ronda Cramer
Administrative Assistant
University of Missouri
S438 Sinclair School of Nursing
(573) 884-6294

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Updated Thursday, May 4, 2017